Frequently Asked Questions
Have a question? Browse the topics below — most common questions are answered here. If you don't find what you're looking for, contact us directly or call 301-898-9916 and we'll be glad to help.
Orders & Account
Do I need to create an account to place an order?
No. You can check out as a guest using just your email address. After you place a guest order we'll offer to create a free account for you so you can track shipping, save addresses, and reorder with one click.
How do I view my past orders?
Sign in and visit My Orders. Guests can revisit a single order using the link in their order confirmation email.
Can I change or cancel an order after placing it?
If your order has not yet shipped, please contact us right away (or call 301-898-9916) and we'll do our best to update or cancel it before it leaves our warehouse.
How do I reset my password?
Go to the Forgot Password page and enter your email. We'll send you a reset link.
How do I apply for wholesaler pricing?
Sign in to your account and visit the wholesaler application page. Once approved, wholesale pricing will appear automatically on eligible products.
Shipping & Delivery
How much does shipping cost?
Shipping is calculated at checkout based on the weight, dimensions, and destination of your order. All orders ship via USPS Priority Mail. You can preview the cost from the cart page using the shipping calculator before checking out.
Do you ship internationally?
Yes — we ship internationally via USPS Priority Mail International. Rates are calculated at checkout. Customs duties, taxes, and import fees are the responsibility of the recipient and are not included in the shipping cost.
How long does shipping take?
Most domestic USPS Priority Mail orders arrive within 2–3 business days after shipping. International transit times vary by destination, typically 6–10 business days. Tracking information is emailed to you when your order ships.
Can I track my order?
Yes. Tracking information is emailed to you via Stamps.com when your order ships. Be sure to check your spam folder if you don't see it. The subject line will say: Hemp's Clippers and Supply invoice-tracking information.
Do you ship to P.O. Boxes?
Yes. Please be sure to include your P.O. Box number in the shipping address at checkout.
Returns & Exchanges
What is your return policy?
Returns must be made within 30 days of the original invoice date. Items must be returned in unopened, unused condition — used products and opened blade packages cannot be returned. Circuit boards and electronic replacement parts are not eligible for return under any circumstances. Non-defective returns are subject to a 15% restocking fee, and shipping costs are non-refundable. See our full Shipping & Return Policies page for details.
How do I request a return?
Sign in, open the order in My Orders, and use the return link at the bottom of the order page. Our team will review your request and respond within 1–2 business days.
My order arrived damaged or incorrect — what should I do?
Damages and shortages must be reported within 3 business days of delivery. Contact us with your order number and photos of the damage and we'll make it right.
Where do I send my return?
Ship returns via UPS or USPS to:
Hemp's Clippers & Supply13407 Graceham Rd
Thurmont, MD 21788
Please include your name, address, daytime phone number, and a copy of your invoice in the package.
Payment & Pricing
What payment methods do you accept?
We accept all major debit and credit cards (Visa, Mastercard, American Express, Discover) processed securely through PayPal's payment platform. Your card information is never stored on our servers.
Is my payment information secure?
Yes. Card details are tokenized and processed directly by PayPal — they never touch our servers. The entire site runs over HTTPS and we follow PCI-DSS guidelines for handling payment data.
Will I be charged sales tax?
Maryland residents are charged 6% Maryland sales tax. Orders shipping outside Maryland are not subject to sales tax from us, though your state may require you to self-report and pay use tax.
Do you offer wholesale pricing?
Yes — qualifying businesses can apply for wholesale pricing through their account. Once approved, wholesale prices appear automatically on eligible items.
Clipper Repair Service
Do you repair clippers and blades?
Yes — clipper repair and blade sharpening are core parts of our business. See the Service & Repair page for details on what we offer and how to send your equipment to us.
How do I send my clipper or blades in for service?
Print and complete the service form, then mail it along with your blades or clippers to our Thurmont, MD address. Items received without the form cannot be processed until we verify your contact and payment information.
How long does repair service take?
Most repairs and sharpenings are turned around within 5–7 business days of receipt. We'll contact you if anything will take longer or requires additional parts.
Products
A product is out of stock — when will it be back?
Our inventory updates in real time. If a product shows as out of stock, please contact us for an estimated restock date — we're happy to check with our suppliers on your behalf.
Are your blades and parts genuine OEM?
Yes. We carry only genuine manufacturer (OEM) blades, parts, and accessories from brands like Andis, Oster, Wahl, Aesculap, Heiniger, Geib, and more.
How do I find the right blade or part for my clipper?
Use the search box at the top of the site, browse by brand from the home page, or contact us with your clipper's model number and we'll point you to the right fit.
About this site
I have a suggestion or feedback for the site — how do I share it?
We love hearing from our customers! Please use our Contact Us form and select Suggestion / Feedback from the subject dropdown.
How do I report a bug or issue with the website?
Please let us know and include the page URL, your browser, and a description of what happened. Screenshots are very helpful if you can include them.
Can I change the language the site is displayed in?
Yes. Use the globe icon in the top-right header (or in the footer) to translate the site into one of 18 supported languages.
Still have questions?
We're happy to help. Send us a message and we'll get back to you within one business day.
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